PAYMENTS CLAIM SPECIALIST

WHAT IS THE OPPORTUNITY?

The Payment Claims Specialist is responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone, letter or email to discuss claim decisions, obtain additional details or follow-up on existing claims within the regulatory defined guidelines, as well as, the banks policies and procedures. The incumbent will also be accountable for ensuring provisional and final credits are processed timely and accurately. In addition to other fraud department functions as assigned by management, which may include but are not limited to, reporting, quality reviews, identification of miss/near miss opportunities etc. A successful Payment Claim Specialist will be able to navigate multiple technologies while fulfilling business needs, providing a premiere client experience and has an in-depth knowledge of the various payment methods.

What you will do

• Demonstrate resiliency and adaptability in a fast-paced environment

• Take ownership of each client interaction while treating them with respect and responding with empathy

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Demonstrate personal excellence including punctuality, integrity, and accountability

• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask

• Think critically and exercise independent judgement

• Requires knowledge of bank procedures and/or regulatory requirements to process transactions, such as claim provisional credits and/or debits to client accounts as needed

• Process tickets for chargeback credits, representment debits and pre-arb credits to the appropriate General Ledgers.

• Process and review various reports to track progress of the claims or perform necessary steps of actions as needed.

• Perform quality checks of claims for accuracy and feedback for the claim intake team.

• Performs additional duties as assigned.

Must-Have*

• Bachelor's Degree or equivalent

• Minimum 2 year of general office, back office banking or Fraud and accounting experience required

• Advanced computer experience required (e.g. MS Word, Outlook and Excel)

Skills and Knowledge

• Bachelor’s Degree preferred

• Must work well in a team environment, as well as independently

• Must have a strong and positive work ethic and follow CNB core values

• Must be flexible and adapt quickly to change

• Ability to multi-tasks and meet specific performance goals

• Advanced Knowledge of PC functions in a Windows based environment

• Proficient in Excel and Word

• Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.