Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Responsibilities

As the Global Asset Management Solutions Support Technologist, you will be responsible for the end-user support, role management & security access, training & documentation and maintenance of our asset management software. You will collaborate closely with cross-functional teams to ensure the solutions meet the needs of our organization, coordinate product improvements and supports our Maintenance, Asset Integrity and Reliability objectives. The primary solutions will include, but not be limited to, GE APM, PLA, PCMS, ProCal, SAP/Asset view and PowerBI.

If you believe you have the skills, experience, and passion to excel in this role, please submit your application. We look forward to reviewing your application and discussing your potential contribution to our Asset Integrity and Reliability organization.

Primary Responsibilities

• User Support: Provide technical support and troubleshooting assistance to users, addressing software-related issues & inquiries. Conduct ticket screening based on process standards.

• Role Management & Security Access: Assign system roles to new users and provide accurate security access based on user needs

• Collaboration: Support GOE, IT, Site APM Teams, Asset Integrity organization and Site Records Management stewards with key initiatives. Additionally, be primary point of communication for site leads using corporate standard software.

• System Upgrades and Enhancements: Collaborate with vendors and internal stakeholders to plan and implement software upgrades, patches and enhancements

• Training and Documentation: Co-develop training materials and conduct training sessions to educate users on the software’s functionalities and best practices.

Shared Responsibilities

• System Administration: Collaborate on the install, configuration & management of all asset management software, ensuring its availability, performance & security.

• Software Configuration: Assist with developing process requirements for customization or configuration of software to align with our asset management processes and standards

• Data Management: Oversee data integrity, accuracy, and consistency within the software, ensuring proper data governance practices are followed

• Continuous Improvement: Identify opportunities for process improvement, automation and optimization within the asset management software ecosystem

Qualifications

• High school diploma or GED

• Excellent computer skills, including experience with Microsoft Office suite (PowerPoint, Excel, Word & Outlook)

• Strong technical proficiency in system administration, database management and software utilization

• Familiarity with asset management principles, practices and industry standards

• Excellent problem-solving skills and the ability to troubleshoot complex software issues

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Detail-oriented with a focus on data accuracy and quality

• Knowledge of IT security best practices and data privacy regulations

Preferred additional qualifications

• Two-year or four-year technical degree

• Completion of internal or external courses in Word, Excel, PowerPoint, Outlook, SharePoint &/or PowerBI

• Experience with GE APM, PCMS, ProCal, SAP/Asset view, PowerBI &/or another asset management solution

• Experience training, presenting or speaking to small groups (i.e. crew safety rep, other assignments involving oral presentations)

• Graduated from apprentice school if a mechanic, CSM or operator

• Responsible, dependable, willing to make decisions & takes ownership of special assignments

• Able to multitask and exhibit productive work habits

• Able to effectively schedule, plan and lead meetings

• Good organization skills

• Able to interact cooperatively and constructively with end users, peers and subject matter experts in engineering and various levels of management

• 10-15% travel required

  Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

  Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.