Job Summary As the leader of the Global Service team the Vice President Global Service, oversees the operation, growth and profitability of Vertiv's $1.7B Service Business. The role works in conjunction with the Executive team, Regional Presidents and Service Vice Presidents, Product business as well as functional Business partners to successfully design and implement of a portfolio of high-priority, high-impact Company initiatives. These initiatives deliver service products (Offerings), operational productivity, Innovation, Service operating systems & tools, personnel development and Vertiv delivered quality all designed to accelerate the growth and profitability of the Service Business. The position requires significant collaboration across business functions and all levels of staff with key areas of focus Digital Service implementation Productivity (VOS), Service Operating system & IT system rationalization driving consistency and enabling the overall Global reporting system to monitor and review business performance. The incumbent will be expected to lead cross regional actions across Service operations and support functions. This position includes direct management of Global Service R&D, Operational Excellence, Strategy & Planning, Service Product Management (Offering), Vertiv Technical Training (Service & Sales) as well as Service Quality and Quality Analytics. The Service Senior Vice President is expected to engage with and maintain relationships with Vertiv's major customer base including Hyperscale and Co-location data center companies as well as Telecommunication and Commercial & Industrial markets. Responsibilities * Prioritize the business portfolio of Service products to develop a digital service portfolio encompassing Projects Services, Lifecycle Services and Operational Services to expand the Service Business available market. * Drive consistency within the Service Operations Team, developed to drive efficiency, Productivity and utilization with the Regional Service Operations teams. * Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings. * Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth and efficiency. * Introduce new KPI's, Lean Practices and tools to improve Engineer Productivity. * Collaborate with the business and Finance to define Service dashboards and standard operational reporting to be included in the LOB Global QBR's and Regional interlock meetings. Requirements * Bachelor's Degree in business, engineering, or technology operations is desirable; MBA preferred. * At least 15 years of experience leading service teams at various levels * 6+ years of experience in a Service Operational Management role or internal business function leading initiative teams in operations and transformation project work * Global Services experience in a medium to large industrial or technology organizations * Strong executive presence with exceptional communication skills and ability to build diverse relationships internally and externally and excel within a matrix organization. * Strategic thinking to navigate complex business and customer environments. * Proven track record of strong leadership, including setting up an innovative, accountable, inspired culture. * Inspirational leader that builds global teams and recognized leaders within the company. * Business acumen in driving budget and organizational cost requirements * Analytical skills to understand the impact of market and competitive changes as they affect tApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY1NTczLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t