Job Description: About the Position: The Key Account Representative will be a member of the Customer Services Team. This new position will analyze the needs and opportunities of the assigned Key Accounts and delegate tasks to appropriate resources to achieve optimum sales impact and support. Responsibilities: Manage and execute transactions for new and used sales, responsible for specific accounts Support the Key Account Operating System - Metrics, KPI's, Backlog, etc. Develop process documentation, train, and execute sales transactions, including order entry, invoicing, returns, rebates, and credits Ensure transaction quality to the yearly PA (program agreement). Communicate & support account strategy working with Outside Sales Reps and build relationships with Key Customer Procurement Manager Coordination with intercompany departments to resolve customer inquiries (i.e. Logistics, Finance, Production) Ensure that order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation. Identify, address, and escalate issues Monitor performance metrics and make recommendations for improvement Engage in process thinking and deploy principles of Lean Management Required Qualifications: Minimum of (5) years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degree English language fluency Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidence High level experience with office tools, especially Outlook, Excel, Dataloader, Salesforce, Oracle Demonstrated ability to think and act strategically in a fast-paced environment Detailed oriented, good organizational and time management skills using a Personal Management Plan Ability to handle stressful situations in positive, tactful manner Preferred Qualifications: Bachelor's Degree from an accredited institution in Business, Marketing, or Communication Proficiency in problem-solving through the ability to self-learn, think critically, and have fun while doing it Ability to work in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty Assimilate quickly into a team environment Ability to manage, delegate and multi-task across several systems at once, and keep on top of details Ability to work in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it's not your preference, you go commit to making it a success Knowledge of process improvement and lean manufacturing concepts Enthusiasm to interact with internal Team Members, customers, and associated customer-facing processes Travel: Travel could be required, less than 10% The salary range for this position is $73,000 - $89,000. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and