JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. This role will oversee TPA relationships with AMO. A point-of-contact and technical expert responsible for managing and fostering positive relationships with Third Party Administrators (TPA). Responsible for expediting/coordinating special handling cases, handling complex escalations, negotiating resolutions, providing proactive case work consultation, and helping to educate TPAs on processes and procedures. Responsible for coordinating organizational resources to resolve troublesome service issues and identify root causes to improve experience while balancing the financial and strategic goals of the department and company. Primary Duties & Responsibilities: Demonstrated understanding of product and servicing needs of TPA and strengthens these partnerships through a shared vision of delivering a remarkable experience. Responsible for building strong relationships with TPAs, and internal business partners through trust, mutual respect, and teamwork. Adept at de-escalating volatile concerns and reestablishing confidence in our brand promise. Possesses exceptional internal communication and coordination skills. Works closely with the internal business to identify and detail our clients\' concerns and/or expectations and collaborates with them to provide exceptional service. Accountable for managing all concerns from our TPAs from initial contact through final resolution. Informs applicable stakeholders on resolution progress and coordinates communication to all involved parties in a timely fashion. Collaborates with internal partners to track, trend and perform root cause analysis around elevated product or service-related concerns. Assess, research and resolve TPA escalations in AMO department. Leverages data analytics to identify obstacles and continually improve operations and the TPA experience. Strong understanding of our business priorities and ability to identify technology or processes that will improve or enhance our TPA experience. Serves as a liaison between the home office and TPA, to facilitate the implementation and adoption of new information and/or technology. Represents the Home Office during field visits and teleconferences. Analyzes trends and participates in data reporting activities. May work with resolving relationship or issues with sensitive field members or clients. May coach servicing agents. May assist with inbound calls. Communication Collaborates with the RCS and Field throughout the escalation and/or complaint handling process, Proactive communication in developing and maintaining effective partnerships. Uses independent discretion and applies good judgment in communicating final decisions to TPA, field, or clients; utilizes tact, diplomacy, and negotiation skills to drive to an efficient... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FEFDC5F446BB41FA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.