JOB REQUIREMENTS: Marquette Central Student Services Adviser Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We\'re always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the 2024 Total Rewards Guide. The Marquette Central Student Services Adviser provides cross-functional enrollment and student financial services within the MU Central Student Services unit. Services are provided to students and families in the areas of registration, academic records, financial aid, student employment and student accounts. This is your next opportunity to join an organization that invests in their employees\' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion Duties and Responsibilities 1. Respond to students and families, in person, on the phone, and via e-mail, social media, or written correspondence; trouble-shoot problems and address concerns and issues in the areas of financial aid, student employment, student accounts, academic records and registration; clarify situations and follow through on issues until resolved, providing the necessary correspondence and contacts with students, parents and third parties. 2. Provide in-depth financial aid information and instruction to students and/or families concerning the following: University, state and federal aid programs for undergraduate and graduate/professional students, the application process, forms and deadlines; provide counseling; explain aid eligibility including Financial Aid Notification (FAN) detail, disbursement policies, satisfactory academic progress, scholarship renewal, withdrawal and study away policies. Disburse, collect and review required documents for accuracy and completeness. Assist students and/or families in completing forms and provide information as necessary. Financial Aid documents handled by Marquette Central include but are not limited to: verification, special circumstance, plus requests, TILA, scholarships, student employment and satisfactory academic progress appeals. Assist students with on-line FAFSA application, IRS data retrieval tool, ordering IRS tax return transcripts, Federal Direct Stafford and Plus and Perkins promissory note processes and on-line Entrance and Exit Counseling. Accept requests for aid history, eligibility confirmation for outside agencies, etc., and have the material available for pick-up if requested by student. Adjust financial aid packages following university policies and procedures. Assist students with applying for campus jobs through JobConnection. Please Visit Marquette University\'s Website for a full list of Duties and Responsibilities. ***** OTHER EXPERIENCE AND QUALIFICA IONS: Required Knowledge, Skills and Abilities An earned baccalaureate degree. One or more years of customer service experience. Ability to react to customers quickly, thoughtfully, and courteously. Proficiency in desktop computing (word-processing, spreadsheets, email, and the Web. An appreciation of and sensitivity to diverse cultures and lifestyles. An ability to communicate effectively both orally and in writing with diverse populations. Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously. Proven ability to work effectively as a team member. Ability to analyze and interpret data and make independent decisions. Ability to maintain confidentiality of records and information. Ability to work flexible hours, as needed. Understanding of and commitment to MU\'s Vision, Mission and Values. Preferred Knowledge, Skills and Abilities MU experience in related field. Fluency in Spanish EOE Statement It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. ***** APPLICATION INSTRUCTIONS: Apply Online: https://employment.marquette.edu/postings/21274 This job is with a Native American tribal business or is located on tribally owned lands. Laws governing employment may differ from the State of Wisconsin\'s. You may wish to discuss this with the employer before accepting the position. Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.