Summary

1.0 FTE, 1st shift, 8a-5p, limited on-call rotation, no holiday/weekend

Job Description

POSITION SUMMARY : The Applications Analyst-Ambulatory serves as a member of the Epic Ambulatory and Community Connect project team. Understands the operational environments and advocates for effective use of technology to improve patient care through high-quality, cost-effective solutions. Acts as a liaison between the clinical departments and Information Services. Assists in the development of re-engineered best practice workflow processes and identifies system integration and optimization that provides the greatest technological benefit to clinical departments. Performs system installations, maintenance, training, and user support within a defined application environment having knowledge, taking responsibility for the architecture, and defining how the systems work internally and together. Responsibilities include the administration of core business systems or integrated computer applications that go beyond a single department or system. Epic Certification is required.

Position will be daytime hours, full time. Ambulatory team is looking for a candidate with MyChart or Epic Ambulatory Certifications.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Utilizes expertise to design, build, install, modify and test application software to support and optimize operational work processes. Keep abreast of current technology, software and hardware and promote change processes. Analyzes functionality and tests new releases to determine best use by end users; investigates preferred choices of end users.

• Provides problem solving, troubleshooting, and code debugging of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause and recommends changes. Escalates complex issues as necessary. Understands integration between various applications and functionality within those applications. Serves to assure full integration of applications and devices utilizing interfacing standards and vendor provided utilities

• Interacts with users to assure system is operating and performing according to specifications. Collaborates with other Applications Analysts, IT, the vendor, department staff, and other team members to provide technical and clinical support.

• Adheres to LG Health technology, coding, and naming convention standards, as well as change control process and procedures.

• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.

• Recommends best practice workflows and develops business plans for automating and optimizing processes that transform and improve clinical care and patient safety.

• Maintains and deploys understanding of system development and project management methodologies in assessment, planning, design, workflow analysis, timelines, and testing, during implementation, optimization and ongoing operations.

• Executes assigned tasks in the project plan for the installation of hardware, software, networks, physical site, training environments and test environments for the initial and subsequent implementations.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Analyzes data conversion needs and ensures that data coming across interfaces into applications meets business requirements.

• Provides assistance in the budget process for assigned applications.

• Participates in the on-call responsibilities for this position as required. Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Two (2) years of experience as an Epic Certified analyst.

• Two years clinical, ancillary, revenue cycle operations experience in related field or information technology experience.

• High school diploma or general equivalent (GED)

• Bachelor’s degree in Computer Science, Business Administration or Engineering; or a Science degree with an orientation toward automation and process improvement; or approved equivalent combination of education and experience.

• Technical aptitude for information services technology in environment being supported.

• Effective interpersonal written and verbal communication skills.

PREFERRED QUALIFICATIONS:

• Two (2) years experience as an Associate Applications Analyst

• Project management and process improvement training.

• Two (2) years supporting or maintaining a system application, providing direct user support and application testing.

COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:

• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

• The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies Software: Microsoft Office Products

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

• Sit: Continuously

• Stand: Occasionally

• Walk: Occasionally

• Bend: Rarely

• Push: Rarely

• Pull: Rarely

• Kneel/Squat: Rarely

• Reach: Occasionally

• Twist: Rarely

• Balance: Rarely

• Climb: Rarely

Lifting: Degree of physical exertion is:

• Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.