Description We are offering an opportunity for a Help Desk Analyst I in LAKE BLUFF, Illinois, United States. This role involves troubleshooting, diagnosing, and repairing office desktops, laptops, peripherals, networks, servers, and proprietary systems. You will be part of a team that ensures smooth running of our IT systems, providing support and resolving issues for our business users.

Responsibilities:

• Troubleshoot, diagnose, and repair office desktops, laptops, peripherals, networks, servers, and proprietary systems

• Use Microsoft products for problem-solving and maintaining IT infrastructure

• Prioritize and handle multiple tasks to meet deadlines and business needs

• Work both independently and within a team to resolve complex IT issues

• Provide excellent customer service to our business users, addressing their IT inquiries and issues

• Handle on-site visits to and from client sites as needed

• Maintain and manage databases and EO/IR systems

• Provide telephone support and manage network printers

• Handle computer hardware and configuration management

• Offer deskside support and manage desktop and laptop hardware and images

• Utilize Citrix Technologies and Lotus Notes in daily operations. Requirements • Proficiency in Citrix Technologies

• Experience working with Databases

• Familiarity with EO/IR systems

• Knowledge of Lotus Notes

• Proficiency in Microsoft Suite

• Experience with Active Directory

• Ability to troubleshoot and resolve Computer Hardware issues

• Experience in Configuration Management

• Proficiency in providing Deskside Support

• Knowledge of Desktop Hardware

• Experience in creating and managing Laptop Images

• Familiarity with Laptop Hardware

• Ability to provide Telephone support

• Experience working with Network Printers Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .