At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary：

We are seeking a highly skilled Key Account Customer Engineer to join our team. This role will be responsible for ensuring the highest level of customer service, customer satisfaction, and proactive quality management specifically for our most important customers. The ideal candidate will possess a deep understanding of quality control procedures, strong problem-solving abilities, and excellent communication skills to collaborate effectively with cross-functional teams and fulfill customer expectations.

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support .

· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Work Arrangement: Onsite

Responsibilities:

• Serve as the primary point of contact for managing all elements of customer service related to our manufacturing operations.

• Ensure the ongoing accuracy and effectiveness of the FMEA and control plan documents.

• Investigate and resolve customer complaints and non-conformity issues in a timely manner, implementing corrective and preventive actions as necessary.

• Provide enhanced post sale support, including root cause analysis, of all key customer equipment purchases.

• Act as primary liaison for customer site visits to the manufacturing plant.

• Conduct regular quality assessments to identify and address potential process/product issues that may impact customer satisfaction.

• Drive continuous improvements in quality systems, processes, and procedures to enhance customer satisfaction and minimize defects.

• Lead regular report outs to sales and quality teams regarding top issues and follow-up activities. This would include customer facing presentations as required.

Qualifications:

• Bachelor’s degree in engineering or a related field preferred; Will consider experience in lieu of a degree. High school diploma or equivalent required.

• 3+ years of experience in a Quality/Manufacturing Engineering role, preferably with a focus on customer-specific requirements.

• Strong knowledge of quality management systems, tools, and techniques (e.g., ISO 9001, Six Sigma, Lean Manufacturing).

• Excellent understanding of customer-specific quality standards and requirements.

• Proficient in quality assurance methodologies, including failure mode and effects analysis (FMEA), root cause analysis, and problem-solving techniques (e.g., 8D, 5 Whys).

• Experience in collaborating with cross-functional teams and managing customer relationships.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication skills, both written and verbal, to effectively convey quality-related information to internal teams and external customers.

This role has been designated by the Company as Safety Sensitive.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.