Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Digital Enablement Services in JPM Access, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Use data to make decisions that improves customer experience, business metrics and product adoption

• Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation

• Partner closely with Technology, Design, and Analytics teams on product development efforts

• Define features and requirements and communicate in clearly written documentation

• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into new scope, test plans and scripts

• Manage product backlog, production support, issue & defect resolution and prioritization

• Lead business agility efforts for Common Services including capacity planning, prioritization, managing dependencies.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Strong understanding of delivery and a proven track record of implementing agility processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Solid understanding of product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Passion for understanding customer needs and demonstrated ability to build digital products

• Ability to think strategically and creatively while still being comfortable diving into the details required to ensure successful execution

• Outstanding verbal and written communication

• Proven success in collaborating with cross-functional teams, influencing and driving decisions

• Comfort with identifying next steps to mitigate risks and problem solve

• Track record of delivering thoughtful, user-centric and intuitive experiences

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Knowledge of Adobe Analytics a plus

• Experience driving product in a highly regulated industry

• Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done-and then doing it

• Desire to inspire a problem-first mindset and work with leadership to continue \"raising the bar" for the product organization , you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Use data to make decisions that improves customer experience, business metrics and product adoption

• Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation

• Partner closely with Technology, Design, and Analytics teams on product development efforts

• Define features and requirements and communicate in clearly written documentation

• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into new scope, test plans and scripts

• Manage product backlog, production support, issue & defect resolution and prioritization

• Lead business agility efforts for Common Services including capacity planning, prioritization, managing dependencies.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

• Demonstrated ability to execute operational management and change readiness activities

• Strong understanding of delivery and a proven track record of implementing continuous improvement processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Strong understanding of delivery and a proven track record of implementing agility processes

• Experience in product or platform-wide release management, in addition to deployment processes and strategies

• Solid understanding of product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Passion for understanding customer needs and demonstrated ability to build digital products

• Ability to think strategically and creatively while still being comfortable diving into the details required to ensure successful execution

• Outstanding verbal and written communication

• Proven success in collaborating with cross-functional teams, influencing and driving decisions

• Comfort with identifying next steps to mitigate risks and problem solve

• Track record of delivering thoughtful, user-centric and intuitive experiences

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Knowledge of Adobe Analytics a plus

• Experience driving product in a highly regulated industry

• Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done-and then doing it

• Desire to inspire a problem-first mindset and work with leadership to continue \"raising the bar" for the product organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Jersey City,NJ $117,800.00 - $185,000.00 / year