Genesis10 is currently seeking a Site IT Support (SIS) Analyst II for a contract position in Huron, OH. The assignment will be a contract through 12/31/2024 and has the potential to extend or convert. Work Schedule: Monday-Friday, first shift hours. Will work 40 hours/week. The start and end times are flexible. No mandatory OT. Summary: The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at PPG locations. They work with centralized IT teams to deliver new solutions and support the existing standards. Responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. Responds to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Position Description: Individuals in this job position perform work at the entry-level within this job family. Site IT Support (SIS) Analysts are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, both verbally and written, positively and effectively to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. The normal focus is on existing products or processes. Site IT Support (SIS) Analyst II is seen as an individual contributor within their team. They are competent at managing their time and have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor, they are considered a member of a group or team focused on delivering business goals by following structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work, or on small, specific teams - contribution is measured by their ability to complete the work assigned to them or their overall team to deliver results. The impact of their contribution increases as their tasks are more significant/critical or because the team is relying on the person to complete their tasks to complete an overall goal. Key Responsibilities Onsite Technology Support provides in-person assistance to employee end users. Respond to telephone calls, emails, and personnel requests for technical support. Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software. Performs pro-active monitoring of PPG's computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Participates in various IT projects working with internal and external teams. Support a small Site(s) within the country - oversight of up to 200 IT end users, no direct reports.