Job Title: Associate Director-Credit and Debit Card Fraud Management Location: CityScape What you'll do: Western Alliance Bank is seeking an Associate Director for Credit and Debit Card Fraud Management. This is a new position within one of the bank's top strategic product investments. The Associate Director will be a key leader within a high-value, fast-paced environment reporting to the Director of Servicing and Operations. They will lead significant change and transformation of commercial credit and debit card strategies related to fraud. The Associate Director will initially have a team of two fraud analysts and overall ownership of fraud risk & operational strategies, processes, losses, false positive ratios, and data analytics. In addition, manage a key vendor leveraged for various fraud and operational services, to ensure their performance meets the bank's needs and quality standards. The candidate must have thought leadership and be able to develop a current and future state roadmap. This role will expand as card product offerings evolve. The candidate will also provide partners with risk expertise, guidance, and some ownership of product development, as well as operational and servicing practices. Since it is driving significant change while managing day-to-day loss prevention and customer experience, they will have visibility and regular interaction with bank Executives. Western Alliance is looking for someone who leads by example, introduces new business disciplines, shows enthusiasm, and wants to progress their career. What we are looking for: Plan Well, Deliver Exceptional- Use previous experience to develop a vision and strategy. Look at the current state in order to develop a short-term and long-term roadmap that will meet the business needs, minimize losses, and navigate Card through growth and change. Determine what changes, technology, and development are needed for both the present and future. This includes leveraging knowledge of risk and fraud prevention tools, card platform capabilities, third-party offerings, vendor cadence, etc. Always show thought leadership and challenge the status quo.Identify non-traditional card fraud risk and develop solidified proactive strategies to mitigate potential losses. Manage any large compromises or breaches. Includes analytics, internal collaboration, strategy, communication, and Plan. Drive Operational Excellence- Card Servicing and Operations encompasses departments that are build-outs, being re-engineered, or will be implementing new functions. This person will play a critical role in all aspects. The initial focus will be current state and identifying opportunities with solutions. This includes managing outsourced fraud functions, implementing changes for process gaps, improving current practices, and driving efficiencies.The ideal candidate will have a proven background in implementing positive change and overcoming barriers.Long term, they will set forth a timeline that would include efforts requiring persuasion and/or business cases. The Fraud Department will need to be closely aligned with the Operations and Servicing teams. Help People The Associate Director will have a team of two Sr. Analysts who understand the current full spectrum of fraud and are driven to do what's right.A strong leader for both the fraud team that can engage the team into this transformation, and through a processor conversion.They will need to coach, understand what drives them, find ways to enrich their skills and job satisfaction, and most importantly, show support. The culture is two-way feedback to help each other grow. Do the Right Thing Every Single Time- The bank's brand is built on the trust of our clients, employees, and shareholders. The Associate Director will need to be immersed in day-to-day operations as needed while leading and developing the path forward. Will carefully analyze and validate observations to ensure any and