Position: Returns Associate

Department : Returns

Location : Onsite Bensenville IL

Compensation: Starting at $20.00 p/hour

$300 Sign-on Bonus After Completion of the 90-day Probationary Period

Summary/Objective

The Returns Associate works closely with our Customer Service and Warehouse team members to address all customer questions regarding product exchanges, replacements, and returns. This position is responsible for processing and authorizing returned items from customers including handling and inspecting returns, and processing information pertaining to merchandise to be returned to the manufacturer because of defects or quantity errors. This position is also responsible for processing information pertaining to merchandise to be returned to the manufacturer because of defects or quantity errors.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Examine and compare returned merchandise with the original order to record information such as quantity, type of defect, and date on the invoice or other forms.

• Enter return information into our inventory management and CRM system such as ZOHO creator, Monday.com, Big Commerce, Sku Vault, google sheets etc.

• Calls customers concerning their return and obtains all necessary information to ensure the opportunity for complete satisfaction is provided.

• Complete all necessary forms for all returned items and track all inventory transactions made through the returns process.

• Enter or retrieve relevant information into/from our inventory management system to ensure returns are processed correctly.

• Manage and process customer returns and communicate with appropriate staff to ensure similar issues are prevented in the future.

• Carefully inspect and clean all returned products for damage.

• Repackage, Reship, or restock returned products with care after careful inspection.

• Box and prepare replacement products for shipment.

• File claims with the suppliers and communicate with the suppliers if the products are defective.

• Properly disposed of defective products based on company guidelines.

• Assist other departments as needed.

• Perform other duties as assigned by the Returns Manager.

  Experience & Skills Required

• Ability to work independently as well as part of a team.

• Ability to lift and carry heavy objects and equipment, often in challenging environments.

• Utilize Stepladder, Utility knife, Transport Carts, Transfer Pallets.

  Competencies

• Excellent communication and follow-up skills.

• Customer/Client Focus.

• Organizational Skills.

• Multi-tasking ability and problem-solving skills.

• Time Management.

• Extreme attention to detail.

  Supervisory Responsibility

  This position has no supervisory responsibilities.

  Work Environment

  This job operates in a warehouse environment. Where the noise level can be loud. This role routinely uses standard office equipment such as computers, photocopiers, filing cabinets, Box cutters, Pallet Jacks and Picking Carts etc.

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  In this role, the employee must meet certain physical demands to effectively carry out essential job functions. During job duties, the employee is expected to talk and hear regularly. Additionally, standing, walking, using hands or fingers to handle or feel, and reaching with hands and arms are frequent requirements. The role also involves lifting, moving, climbing, bending, and squatting, as well as operating a pallet jack. It's essential that the employee can lift/carry/move items up to 30 pounds frequently and push and pull full rolling racks of returned merchandise.

  Position Type/Expected Hours of Work

  This is a full-time position, 40 hours per week. Days and hours to be specified.

  Required Education and Experience

  A High School Diploma or GED is required and a minimum of one year of customer service or related experience or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. required. Ability to read and write English. Must have intermediate computer skills and experience with Microsoft Office Suite including Word, Excel, and knowledge of Google‐based programs such as google sheets/Docs.

  Preferred Education and Experience

• Familiarity with the vaping industry (preferred but not required).

• Experience with inventory management systems and E-commerce platforms.

• Experience working in a warehouse environment.

  Work Authorization

  Must have legal authorization to work in the United States.

  What We Offer

• Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review

• Annual Perfect Attendance gift card Ceremony

• Casual Work Environment

• Employee Assistance Program

• Employee Birthday Celebration with Gift Card Distribution

• Employee of the Month Celebration

• Generous Paid Time off Program

• Insurance Coverage which includes: Medical, Dental, Vision and Life Insurance

• Monthly Company Activities and Celebrations

• Monthly Manager Lunches

• Paid Holidays

• Potential for Advancement

• Spotlight Employee Recognition

• 401(k) with Employer Match

  Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.

  Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.

  Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.

  Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.

  For all of life's occasions and everyday moments, visit Midwest Events (https://www.midwestgoods.com/midwest-events)