Receptionist

Job details Heres how the job details align with your profile. Pay $16 - $18 an hour Job type Full-time Shift and schedule 8 hour day shift

Location 144 Genesee Street, Auburn, NY 13021

Benefits Pulled from the full job description 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance

Full job description Full time receptionist position for medical office (Adult Medicine department). Monday - Friday (5) 8 hour shifts from 8 a.m. to 4:30 p.m.

Floats between all offices as needed and directed by the Practice Manager or designee. Provide excellent patient service.

Greet patients in a friendly and welcoming manner both in person and on the phone. Promptly and professionally answers all incoming, multi-line, telephone calls ensuring to introduce yourself and the practice. Screen and direct calls appropriately. Monitors providers schedules to ensure it is efficiently being booked. Schedules and reschedules patient appointments over the telephone, in-person and follow up visits at the end of the initial patient appointment. Assist patients in scheduling appointments and maintaining records and accounts. Assisting patients in getting rostered to our practice as their Primary Care Provider (PCP) if they are not assigned to East Hill. Verifying insurance prior to their appointment. Reminding patients to arrive early if documentation needs to be completed prior to their appointment. Assist patients with the kiosk, as needed. Initiate video conferencing with interpreters as needed. Capture and record reportable demographic information. Engage patients in utilizing the patient portal. Respond to all patient questions, concerns, and complaints in a calm, non-confrontational, supportive manner and is able to de-escalate situations as needed. Check appointment schedules daily for accuracy and insurance verification. Perform required patient screening prior to visits, both on the phone and in person. Remind patients to bring a list and/or their current medication with them to their appointment. Supply required paperwork and ensure all required information is filled out and is up-to-date by the patient, including but not limited to records release forms, patient transfer forms, sliding fee discount application, etc. Check patients in and out and asks patients with balances due if they would like to make a payment or set up a payment plan. Report any issues or concerns to the Practice Administrator. Collect payments and prepares deposits. Types correspondences, memos and other documents as approved by supervisor or designee. Scan and index incoming correspondence and lab reports. Open mail and received faxes and distribute to appropriate individual. Demonstrates efficient/productive use of work time. Arrives for work as scheduled and focuses on job duties as listed above. Punches in/out daily and for lunch as required in a timely fashion. Demonstrates team effort. When individual work is complete, looks for ways to help others. Participates in educational and administrative staff training. Updates computer schedules as requested by the Practice Manager/provider. Treats all patients, peers, providers and staff in a positive, professional manner.

Job Type: Full-time, $16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:

8 hour shift Day shift Monday to Friday

Education:

High school or equivalent (Required) Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) MEDENT: 1 year (Preferred) Work Location: In person