The USPB - Issue Management Governance & Control - Risk Officer is a strategic professional responsible for assisting in the designing and driving of the end-to-end process improvements spanning the life cycle of a business Issue including: identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Issue Owners within the U.S. Personal Bank. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas.

Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. Has responsibility for volume, quality, timeliness, and delivery of end results of an area.

This position will be accountable for the quality and timely execution of issue submissions at both the pre-activation and pre-closure submissions within the Issue Management program Responsibilities include identifying and managing requirements to the Global Issue Management Policy, Standard, and Procedure as well as providing transparency to Issue Owners, Issue Teams, senior leaders, and stakeholders. This role will work closely with leaders across Citi engaging with Issue Managers, Owners, Legal, Compliance and Risk/Control partners to ensure consistent, quality and on-time delivery against Issue Management commitments.

Responsibilities:

• Maintaining clear and frequent communication to various stakeholders within the Issue Management teams on upcoming Issue Control Reviews as part of the Pre-Activation and Pre-Closure control activities.

• Ability to work well in a team environment given competing priorities and to think outside of the box to come up with innovative solutions.

• Ability to manage multiple efforts.

• Identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners.

• Facilitate engagement of Business Owner for an issue with key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, Chief Administrative Office Management, and other relevant support functions as appropriate throughout the issues management process.

• Facilitate the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.

• Facilitate evaluation of the issue to ensure all key attributes have been appropriately and accurately identified.

• Work with the business partners to develop a culture that fosters self-identification of business issues.

• Provide insight and consultation to the Issue Owner on Issue Closure Package (such as remediation approaches, timelines and compensating controls).

Qualifications:

• 5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management

• Ability to drive new initiatives and proof of concepts with stakeholders, with the ability to assess requirements and establish timelines for each analysis project.

• Project management and governance experience with the proven ability to execute project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Business Operational Risk Management, Government and Regulatory Affairs.

• Preferred understanding or experience with the Issue Management process.

• Strong organizational skills, with proven ability to successfully manage multiple, parallel priorities.

• Self-motivated and ability for establishing and maintaining a culture of control within the business.

• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices.

• Proficiency in working in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation), TEAMs & iCAPS (Citi’s Risk and Control platform).

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

Primary Location:

Atlanta Georgia United States

Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 23, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.