NY HELP Yes

Agency State Comptroller, Office of the

Title Information Technology Specialist 2 (Programming), Item #00895

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Office of the State Comptroller

110 State Street

City Albany

State NY

Zip Code 12236

Minimum Qualifications Non-Competitive Qualifications for appointment under the NY HELPS Program: For appointment to an Information Technology Specialist 2, you must have: 1. A bachelor's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems.2. OR - A bachelor's or higher-level degree, including or supplemented by 15 credit hours in computer science courses.3. OR - A bachelor's or higher-level degree in any field and at least one year of the experience described below.4. OR - A minimum of 60 college semester credit hours including at least 15 credit hours in computer science courses and one year of the experience described below.5. OR - A total of two years of experience as described below.Experience must be in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 of the Civil Service Law. Transfers:For 52.6 transfer to a(n) Information Technology Specialist 2 (Programming), salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.55-b/c: This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

Duties Description • Work within a team or directly with users to understand the business requirements for new and/or existing applications.• Participate in the research phase of new application software and related components.• Confirm system requirements and prototype with stakeholders for the purpose of acquiring sign off.• Analyze confirmed business requirements to determine effort of work / effect on existing applications.• Develop technical specifications to meet business requirements.• Program applications that meet business and technical requirements. • Develop comprehensive technical documentation for all applications created and modified.• Provide production support for ServiceNow applications and platform. • Assist with business analysts and system users on problem identification and resolution.• Monitor applications, email notifications, and logs for technical and/or functional issues which impact production applications and projects.• Communicate with users and co-workers to understand issues, acquire all pertinent information, and determine urgency of request.• Assist with business unit partners and other IT teams to identify the cause of issues with production applications and projects and resolve them.• Analyze application and application environment to determine the cause (or eliminate suspected causes) of the issue.• Review issue and determine appropriate course of action.• Compile list of tasks or modifications necessary to resolve issue.• Communicate with management and users of expected effort for completing tasks to fix the issue.• Make any programming changes necessary to fix the issue. • Escalate issues to next level staff or management as necessary.• Work with users to determine test scenarios that will provide useful results.• Create test scripts based on predetermined test scenarios.• Assist users in the execution of test plans and recording of results.• Assist in determining what tasks will be required to complete assignments and estimated completion dates.• Create project plans to outline all aspects of programming and testing.• Communicate and negotiate with business units to set priorities, to provide feedback of the status of tasks being performed, and to confirm scope and relevancy of the remaining work.• Inform management and all affected parties about potential or existing issues that may impact schedules and/or deliverables as soon as those issues arise.• Adjust priorities to ensure that estimated completion dates are attained and established deadlines are met.• Apprise management and other stakeholders of deviations from originally agreed upon priorities, deadlines, or scope in a timely manner.

Additional Comments Knowledge, Skills, and Abilities:• Demonstrated experience with Object Oriented Programming (any Language) (3 months to less than 1 year).• Demonstrated experience with JavaScript (3 months to less than 1 year).• Demonstrated experience with ServiceNow Application Development (3 months to less than 1 year).• Demonstrated experience Programming Internet Applications.• Demonstrated experience programming the User Interface of web-based applications.• Demonstrated experience with HTML.• Demonstrated experience with SQL/SQL*Plus.• Demonstrated experience with Java. • Demonstrated critical thinking, problem solving, and analytical skills.• Excellent verbal and written communication skills.• Ability to work collaboratively in a team environment.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924. Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Meredith Holmquist

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of the State Comptroller, Office of Human Resources

110 State street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than May 31, 2024. Documents must be sent as unlocked and accessible attachments. Reference Item #00895-MLH in the subject line of your email and on your cover letter for proper routing.If you have questions about this vacancy, please contact this Division representative:Division contact: Lisamarie Astarita, CIO_HR@osc.ny.gov When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.